One of the first ‘words of wisdom’ ever taught to me was Honesty. Honesty is always to best policy and I have tried to install that in my children and grandchild and live by those words each day…unfortunately, many in this world have been taught differently and how very frustrating that is. When you make a mistake and you certainly will sometime in your life, step up to the plate; apologize if this error has affected others and put forth every effort to make it right!
For the past few months, my hubby and I have been looking for a smaller car/SUV that can be flat towed behind his new toy…yes, he finally got his RV. After the first trip in the new monster it became very apparent that the purchases do not stop with the home on wheels – First you must stock it with every kitchen, bedroom, bathroom, living-space and outside items imaginable and then of course, there are a few fun things that for some reason, become must haves. But in addition you must have transportation when the RV is parked and set. So the search for a small SUV began. After visiting and test-driving every SUV on the market, it was confirmed that there are only two makes that can be flat towed – Jeep and Subaru but not all models of either but that surprise came later. My preference of the two was the Jeep Compass – a mini model of the Grand Cherokee and after lengthy conversations with the so-called specialists at Jeep we were led to believe the Jeep Compass was the perfect small SUV for our needs.
We finally stopped by our local Jeep dealership and felt that all would be good here – unfortunately that was not the case. Hubby asked the key question – can this Jeep be flat towed and after confirmation from the salesman and the location manager we sat down in the office and ‘built’ the perfect Jeep Compass for our needs. The sales manager ran the check in a 100-mile radius and one Jeep was to be found…110 miles away. Surprise, it had an additional $3,000.00 of extras, and could be in our hands within 12 hours. Hubby and I went to dinner to discuss the situation and of course decided to go through with the purchase. While sitting in front of the sales person we again confirmed that this vehicle COULD be flat towed behind the RV and again was assured that it could and with a forth confirmation on the Jeep Compass, we put pen to paper and the wheels of the purchase were in motion including a security deposit to lock the purchase percentage, price of the vehicle, all items on the vehicle and most important to hubby was the solid confirmation that this little Jeep could be flat towed behind our RV.
A few days later we went to the dealership to pick up the Jeep and the surprises began…I call this the typical bait and switch; hence one of the main reasons car salesman are labeled with a bad reputation. No offense with this statement – it is like so many other fields, my profession included. One bad apple in the barrel will spoil the entire batch. Moving on… First the purchase percentage was increased one percent; next the finance manager at the dealership ran my credit check three times on an almost perfect score dinging my score 19 points; but what was most disturbing was that both the salesman that we were working with now said that they did not discuss the flat tow request with us nor was it even mentioned and that did not sit well with hubby. After some back and forth conversation, the interest rate was locked at the promised rate, the assurance that it could be flat towed was again confirmed and we drove off the lot.
Two days later, we received a call from the manager/finance supervisor with some very upsetting news stating that he Jeep Compass cannot be flat towed but the dealership will resolve the issue because we were misinformed. OMG! Rather than going on with the list of events that transpired for the following two weeks including letters and phone calls to the corporate office, the situation was ‘pacified’ by the dealership and the wrinkled pages of this book are closed.
Moral of this story, Honesty IS always the best policy. It is human to error so just step up to the plate and put forth every effort to make it right. A bold face lie is just unacceptable no matter how badly you want a sale and these two salesmen did exactly that, not to mention the constant chomping of gum and dirty shoes…but that is another issue. All right, now I am being naughty but for heavens sake just be honest! If you make a mistake no matter how large or small, be honest about it. If you are not knowledgeable about a product or subject or have any doubt just admit it and get the needed information - don’t make promises you can’t keep because no one looks good with egg on their face and as they all way, ‘What Goes Around, Comes Around’…